Privacy Policy

Last updated: 14 October 2026

Waterfront Hospitality Group (“we”, “us”, “our”) operates this website and the restaurants and venues it describes: Waterfront Seafood & Cocktails, Seventy N, Next Door Private Room & Lounge, Nabe Unlimited Japanese Hotpot, Waterfront Garden and Spice Social, all in Iloilo City, Philippines. This policy explains what personal information we collect through the website, why we collect it, how long we keep it and the choices you have. We handle personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules of the National Privacy Commission.

What we collect and why

Reservation requests

When you send a reservation request through the form on this website we ask for your name, phone number, the venue, your party size, your preferred date and time, and any special requests. Email is optional. We use this information for one purpose: to confirm, prepare for and, if needed, change or cancel your booking. Special requests are kept with the booking so the venue can act on them, for example a dietary need or a celebration.

Requests are delivered to the venue’s reservations team by email and recorded in our reservations workspace, which runs on Notion, a service provided by Notion Labs, Inc. Notion stores the data on our behalf and does not use it for its own purposes.

Online booking

Some venues take bookings through our online reservation system at reservation.waterfrontiloilo.com. When you book there, that system collects the details needed to hold your table and sends you a confirmation. It has its own privacy notice, which applies to the information you enter on it.

Bot protection

Our forms use Cloudflare Turnstile to tell people from automated scripts. Turnstile may process your IP address, browser characteristics and a cookie set by Cloudflare to do this. It does not show you puzzles or track you across other sites. Cloudflare’s privacy policy describes how it handles that data.

Website logs

Like every website, our hosting provider records technical information about each visit: your IP address, the pages requested, the date and time, and your browser type. We use these logs to keep the site running, to find and fix faults and to protect it against abuse. They are not combined with your reservation details.

Messaging and social media

If you contact a venue through Facebook Messenger, Viber, WhatsApp, Instagram or by telephone, the operator of that service handles your information under its own terms. We see only what you send us and use it to answer you and to arrange your booking.

Cookies

This website sets only the cookies it needs to work: a Cloudflare Turnstile cookie that lasts for the duration of your visit, and the standard WordPress cookies used when a member of our team signs in to update the site. We do not run advertising cookies. If we add analytics in future, we will update this policy and, where the law requires it, ask for your consent first.

Who can see your information

Your reservation details are seen by the reservations and floor staff of the venue you booked and by the small team at Waterfront Hospitality Group that supports them. We share personal information with the service providers named above, each of which processes it only on our instructions, and with authorities when the law requires it. We do not sell personal information and we do not share it with advertisers.

How long we keep it

Reservation requests are kept for up to twelve months after the date of the booking so we can handle follow-up questions, recognise returning guests and review how our venues are performing, and are then deleted. Website logs are kept for no longer than ninety days. If you ask us to delete your information sooner, we will, unless we must keep it to meet a legal obligation.

Your rights

Under the Data Privacy Act you may ask us to tell you what personal information we hold about you, to correct it, to delete it, to stop using it for a particular purpose, or to give you a copy in a usable form. You may also withdraw consent where our use rests on it, and you may complain to the National Privacy Commission if you believe we have mishandled your information. To exercise any of these rights, write to us at the address below. We will answer within the time the law allows and will not charge you for a reasonable request.

Security

Reservation details travel over an encrypted connection and are stored in systems that require a login and are limited to the staff who need them. No website can promise perfect security, but we review who has access, remove access when staff leave and keep the software that runs this site up to date.

Children

Our website is not aimed at children, and we do not knowingly collect personal information from anyone under 18 except as part of a booking made by an adult.

Changes to this policy

We will post any change to this policy on this page and update the date at the top. If a change affects how we use information you have already given us, we will tell you before it takes effect.

How to reach us

Waterfront Hospitality Group
One Riverside Complex, Gen. Luna St., Iloilo City 5000, Philippines
Email: info@waterfronthospitalitygroup.com